Cashing Out at Alterspin Casino
Alterspin Casino processes withdrawals through the same methods available for deposits. The casino does not charge any withdrawal fees on its end, though your bank or payment provider may apply their own transaction costs. This guide walks through every payout option, the steps to request a withdrawal, KYC requirements, and what to do if something goes wrong.
Payout Methods, Limits, and Processing Times
Use the tabs below to switch between withdrawal and deposit information. All amounts are in euros. Equivalent limits apply if you play in another supported currency.
| Method | Min | Max (Daily) | Processing Time | Fee |
|---|---|---|---|---|
| Visa / Mastercard | €30 | €5,000 | 1-3 business days | Free |
| Skrill | €20 | €10,000 | Under 24 hours | Free |
| Neteller | €20 | €10,000 | Under 24 hours | Free |
| Bitcoin (BTC) | €30 | €15,000 | Under 12 hours | Free |
| Ethereum (ETH) | €30 | €15,000 | Under 12 hours | Free |
| Litecoin (LTC) | €30 | €15,000 | Under 12 hours | Free |
| Bank Transfer | €100 | €50,000 | 3-5 business days | Free |
| MiFinity | €20 | €5,000 | Under 24 hours | Free |
VIP players enjoy elevated daily limits and priority processing. From VIP Tier 3 onward, daily withdrawal caps increase to €25,000 for e-wallets and €100,000 for bank transfers. Contact your VIP manager for custom arrangements.
How to Withdraw: Step-by-Step
Follow these steps to request a cashout from your Alterspin account:
- Log in to your Alterspin account and navigate to the Cashier section from the main menu or your account dashboard.
- Select "Withdraw" from the cashier options. You will see a list of available payout methods based on your deposit history and verified payment methods.
- Choose your preferred withdrawal method. For the fastest processing, use the same method you deposited with.
- Enter the withdrawal amount. The system will display the minimum and maximum limits for your chosen method. Ensure the amount falls within these boundaries.
- For crypto withdrawals, provide your wallet address. Double-check the address before confirming. Cryptocurrency transactions are irreversible.
- Confirm the request. You will receive a confirmation email with a summary and reference number. The withdrawal enters the processing queue immediately.
- Track your payout status in the Transaction History section of your account. Statuses include: Pending, Processing, and Completed.
KYC Verification Requirements
Alterspin Casino follows international anti-money laundering regulations. Before your first withdrawal (or when triggered by activity thresholds), you must complete Know Your Customer (KYC) verification. Here is what you need to prepare:
Required Documents
- Photo ID: Passport, national ID card, or driver's licence. The document must be valid (not expired) and show your full name and date of birth clearly.
- Proof of Address: Utility bill, bank statement, or official government letter dated within the last 3 months. The document must display your full name and residential address.
- Payment Method Proof: For card payments, a photo of the front of the card showing the last 4 digits (cover the middle digits). For e-wallets, a screenshot of your account showing the registered email. For crypto, no additional proof is required.
Verification Process
- Go to Account Settings > Verification in your Alterspin profile.
- Upload clear photos or scans of the required documents. Files must be in JPG, PNG, or PDF format, under 10 MB each.
- The compliance team reviews submissions within 24 hours on business days. You will receive an email notification once the review is complete.
- If any document is unclear or expired, the team will request a replacement. Re-uploads are reviewed within 12 hours.
Processing note: Withdrawals requested before KYC is complete will remain in "Pending" status. They are not rejected. Once verification is approved, all pending cashouts move to the processing queue automatically.
Tips for Meeting Wagering Requirements Before Withdrawal
If you have an active bonus, you must complete the wagering requirement before requesting a withdrawal. These tips help you clear wagering more efficiently:
- Stick to slots. They contribute 100% toward wagering. Table games and live dealer titles only contribute 10%, making them five to ten times slower for clearing bonus requirements.
- Check game restrictions. Some slots are excluded from bonus play. Wagering on restricted games does not count and may void the bonus entirely.
- Respect the €5 max bet. Any bet over €5 while a bonus is active counts as a violation. This includes feature-buy options and combined side bets.
- Monitor the progress bar. Your bonus section shows a real-time percentage of wagering completed. Plan your sessions around the remaining amount.
- Consider forfeiting. If your real-money balance exceeds the bonus value and you want to cash out immediately, you can forfeit the bonus in your account settings and withdraw your real funds.
Troubleshooting Withdrawals
Most withdrawals at Alterspin process without issues. If you encounter a delay or rejection, check the common causes below:
Withdrawal Stuck on "Pending"
- KYC verification may be incomplete. Check your account for pending document requests.
- An active bonus with unfinished wagering requirements blocks withdrawals. Complete or forfeit the bonus first.
- The withdrawal amount may exceed your daily or monthly limit. Reduce the amount and retry.
Withdrawal Declined
- The payment method may not match your deposit method. Alterspin requires withdrawals to the same method used for deposits when possible.
- Card details may have changed or the card may have expired. Update your payment information in the cashier.
- Crypto wallet address may be invalid. Verify the address format matches the selected cryptocurrency.
Delays Beyond Expected Times
- Bank transfers during weekends and holidays may take additional days, as banks do not process transfers on non-business days.
- Large withdrawals (above €10,000) may require additional security review. The compliance team will contact you if extra verification is needed.
- Contact live chat support with your transaction reference number for a real-time status update.
Withdrawal FAQ
E-wallet withdrawals (Skrill, Neteller, MiFinity) process within 24 hours. Cryptocurrency cashouts (Bitcoin, Ethereum, Litecoin) clear in under 12 hours. Card withdrawals take 1-3 business days, and bank transfers require 3-5 business days. VIP players receive priority processing on all methods.
Alterspin Casino does not charge fees on any withdrawal method. However, your bank, card issuer, or e-wallet provider may apply their own transaction fees. Cryptocurrency withdrawals incur standard blockchain network fees, which are not controlled by the casino.
Alterspin follows a "same method" policy where possible. If you deposited via Visa, your first withdrawal should go back to the same Visa card. If the original method does not support withdrawals (e.g., certain prepaid cards), the casino will offer an alternative. Contact support to arrange this.
Standard accounts have a daily withdrawal limit of €10,000 for e-wallets and crypto, and €5,000 for card payments. Bank transfers allow up to €50,000 per day. VIP players from Tier 3 onward receive higher limits and can request custom arrangements through their account manager.
Yes, while a withdrawal is still in "Pending" status, you can cancel it from your Transaction History page. Once the status changes to "Processing," the withdrawal cannot be reversed. Cancelling returns the funds to your casino balance immediately.
In most cases, yes. Crypto withdrawals at Alterspin process within 12 hours (often faster), while e-wallet cashouts take up to 24 hours. Actual blockchain confirmation times depend on network congestion. Bitcoin may take 10-30 minutes for confirmations, while Litecoin and Ethereum are typically faster.
No. KYC verification is a one-time process. Once your account is fully verified, all future withdrawals process without additional identity checks. However, the casino reserves the right to request updated documents if your personal information changes or if a transaction triggers a security review.